Transparent, reliable, and enterprise-grade after-sales support designed to protect global brand owners, distributors, and bulk buyers.
12 / 24-Month Hardware Warranty
1:1 DOA Replacement Policy
0.5% – 1% Spare Parts Buffer
Component Category
Warranty Period
Coverage Details & Conditions
Mainboards & CPU Modules
12 to 24 Months
Covers manufacturing defects, component failures, and non-artificial boot issues.
Display & Touch Panels
12 Months
Covers backlight failure, driver IC defects, and panel line issues (Grade-A panel standards apply).
Power Adapters & Batteries
12 Months
Guaranteed ≥80% battery capacity threshold within the first 12 months.
SSD & RAM Storage
12 to 36 Months
Subject to original storage vendor policy (TBW lifespan limit applies).
Enclosure & Accessories
30 Days (upon arrival)
Covers initial cosmetic or structural defects present upon shipment receipt.
01
Fill out the RMA form with the Product Serial Number (S/N), error description, and photo/video evidence.
02
Our engineering team reviews the claim within 24 business hours and issues an official RMA #.
03
Factory conducts diagnostic tests, hardware repairs, or replacement within 3-7 business days.
04
Repaired or replacement hardware is dispatched via express freight with complete QC reports.
If any unit is verified defective within 30 days of arrival at your port or facility, Yissiy provides immediate 1:1 unit replacement with expedited air shipping costs fully covered by us.
For high-volume OEM/ODM projects, we provide a 0.5% – 1% free spare parts buffer package (mainboards, cables, keyboards, adapters) shipped inside the main container to enable instant local repairs.
To ensure efficient communication, we sincerely hope that you will fill out the form below as completely as possible, without worrying too much about the details.
Get Quick
Share your needs with us, We’ll contact you in very short time.
It is our pleasure to answer your queries related to your business and reguirements.YISSIY will always be behind you and good cooperative partner in China for your business.。
